Making sure that your workflow is steadily improving is an indispensable part of performing successfully on the market, and guiding your business through difficult economic times as safely as possible. An important prerequisite for achieving that is to regularly monitor your work processes. A quality management system focuses on the process of steady improvement and is designed to ensure the consistency of, or better yet enhance, the quality in production or provision of services.
Our concept: smooth Quality
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Preparation and Implementation
Quality Management System
THE BUILDING BLOCKS FOR THE INTRODUCTION OF YOUR Quality Management System
Based on international standards, and together with you, we will implement an QMS that reflects your specific demands.
The GAP Analysis is meant to be used for checking the current status of your processes and taking the results to generate an action plan before the introduction of your QMS in compliance with DIN EN ISO 9001. This aims to identify measures and documentation gaps, and to prioritize actions that have been derived for the implementation of your QMS.
Stakeholders and interested parties including their requirements will be determined in internal as well as external context of your business within the framework of requirements management. The results can be used to establish the planned scope of application for the certification of your CMS.
Processes and Guidelines
Drawing up and adapting required and supported processes are indispensable components for the introduction of an effective QMS (in compliance with DIN EN ISO 9001). Your business processes form the basis and will be configured in compliance with standards by being properly adapted and enhanced.
An internal audit will assess if your QMS complies with the requirements of DIN EN ISO 9001. We will first check the documentation of your QMS, followed by its implementation and its efficiency in practice. You can use the results for the management review of your QMS.
Your employees have to know what they need to do in order to ensure the quality of your processes. We will conduct awareness trainings at your company to accomplish that.
When the introduction of a Quality Management System is completed, in many cases it is followed by its certification, to have the quality that the system has gone through officially verified. This demonstrates to your customers and the authorities (e.g. BSI “Federal Office for Information Security”) that you are certified. We will prepare you for this appointment in the best possible manner.
CASE STUDY FOR QMS FROM OUR DAY-TO-DAY ROUTINE
Complaints about a brandnew product
- Implement a process for handling customer feedback, so you can get informed at an early stage
- Document every step of the development, so you are able to simulate errors
- Introduce process parameters (e.g. rate of defective parts)
Imagine that your brand-new product, LumiStar, sells great and your customers find it irresistible. It is a new invention revolving around light bulbs; simply a blessing. You can hardly keep up with the demand because your customers purchase it insatiably. Then comes the shock: The first complaint was made last week, and you still have no clue what exactly has caused the flaw in the cable. Then the next 50 complaints pour in, and you are still unable to put your finger on the cause of the malfunction. You have assigned an entire team to fix the problem, and regain your customers’ trust.
Our strategically suitable services:
QMS – The Quality Management System